The present general conditions of sale apply to all orders placed on the site www.xpaddleboards.com, X paddle Boards reserves the possibility of adapting or modifying at any time the present general conditions of sale. In case of modification, it will be applied to every order the general conditions of sale in force at the day of the order.
At the time of the validation of the order, the customer recognizes to have taken knowledge of the general conditions of sale stated below and declares to accept them without reserve.
ARTICLE 2 : AVAILABILITY OF PRODUCTS
The products proposed "IN STOCK" on xpaddleboards.com are in stock and available in our warehouse.
RETURN OF GOODS: When returning a product, we will proceed to its reimbursement (excluding shipping costs if any) within 15 days of receipt in store. The return shipping costs remain the responsibility of the customer.
ARTICLE 3 : DELIVERY TERMS AND RATES - METROPOLITAN FRANCE / CORSICA AND REST OF THE WORLD
Les frais de port sont gratuits pour toute commande sur X-PaddleBoard.com
The shipment is processed by Colissimo
ARTICLE 4: ORDERING METHODS
You can order by :
• Internet : www.xpaddleboards.com
• Phone number : 06 56 70 05 69
- Letter : X paddle Boards, 12 boulevard gambetta, 11100 Narbonne
The price indicated on the product sheet at the time of the order corresponds to the invoice price including all taxes. An invoice will be sent to you with the shipment of the product.
Online payment by credit card
The payment on line on this site is protected, the co-ordinates of your credit card are encrypted thanks to protocol SSL (Secure Socket Layer) and never pass in clear on the network. X Paddleboards.com does not keep these details after the transaction. This is why they are asked again for each new transaction on our site.
Any validated order, implies an irrevocable acceptance of the general conditions of sale and cannot be called into question.
Payment by Paypal PayPal can be used to send and receive payments via the Internet. You can send and receive money online after opening a PayPal account. You can choose to fund your payments from your PayPal account balance, a credit card, or your bank account. Recipients receive an email from PayPal notifying them of the payment. It is not necessary to have a PayPal account to be able to pay by this method. http://www.paypal.com/fr/ because Paypal accepts credit cards.
Payment by check
You have the possibility to pay your order with a bank check to be sent to the following address
X paddle Boards
12 boulevard gambetta
Orders paid by check will be taken into account upon receipt of the check. The check will be cashed on the day of shipment of your package.
It is also possible to pay in three cheques without charge. The three identical checks for the total value of the order will be cashed upon receipt, 30 days later and 60 days later.
Payment by Bank Transfer Our bank details are included in the order confirmation email. Your order will be registered and validated upon receipt of payment.
Payment by telephone (Distance selling - DS)
Orders can be paid by phone (VAD): distance selling. By calling 06 56 70 05 69 you can place your order with a salesman who will validate it with your credit card number.
ARTICLE 5 : CONTROL OF THE PACKAGES AT THE RECEPTION
Upon receipt of your package, it is imperative to check the general condition of the package.
Si les produits sont détériorés, nous vous conseillons de refuser la livraison, X-PaddleBoard se chargera de régler le litige auprès du transporteur et nous vous ferons parvenir un autre produit en remplacement. Une fois le colis accepté et le bordereau signé plus aucun recours ne sera possible. Vous devez donc impérativement contrôler l’état de la marchandise avant toute signature du bordereau. Toute anomalie constatée après signature du bordereau ne pourra faire l’objet d’aucune réclamation vis-à-vis du transporteur ou du magasin X-PaddleBoards
ARTICLE 6 : RETRACTION / RETURN POLICY
In accordance with the legislation in force on the remote sale you profit from a time of retractation of 14 working days as from the date of reception of the parcel, in this case you will be refunded or the product will be exchanged to you. The products must be returned in their original packaging in perfect condition. Contact us to obtain a return number but be careful, the return costs remain at your charge.
The product must be returned in good condition, with all accessories and not used.
The right of withdrawal cannot be exercised for contracts for the supply of goods made to the specifications of the consumer or clearly personalized (Article 121-20-2).
ARTICLE 7 : RIGHT OF RETURN, EXCHANGE, CREDIT NOTE
You have a period of 14 days from receipt of your package to return it to us at your expense (in part or in full) see Article 8
In the case of an exchange of an item, we reserve the right to ask you to contribute to the shipping costs for the new shipment.
In the case of a refund, the initial shipping costs will not be refunded. Even on orders over 59€ on which shipping is free, you will be liable for the costs incurred for the shipment of this one.
After this period of 14 days, we reserve the right to take back one or more items on a commercial basis at the same or lower price than the original purchase price.
This takeover will be done in the form of a commercial credit note with a validity of 6 months.
ARTICLE 8 : WARRANTY
The products we sell are manufactured by major brands for their seriousness and their quality of manufacture.
As such, the customer benefits from a manufacturer's warranty that covers the legal warranty against all hidden defects.
Cette garantie est soumise à une utilisation normale du produit, et toute demande se fait en envoyant un mail à cette adresse : email@example.com. Le service après vente est ouvert du lundi au vendredi de 10h à 12h et 14h à 17h.
Les retours des marchandises défectueuses se feront aux frais, risques et périls du client. Toute dégradation du matériel conséquente à un emballage insuffisant ne saurait engager la responsabilité de X-PaddleBoards.com. Il est fortement conseillé de bien emballer le produit défectueux.
Products returned with postage due will be systematically refused.
After intervention of the SAV, the payment of the carriage costs for the return of the product can be asked you.
If it turns out that the returned material has not been the subject of a return authorization and/or that it is not affected by a defect within the framework of the guarantee, it will be returned to the customer with postage due.
ARTICLE 9: CUSTOMER FILE
En application de la loi 78-17 du 6 janvier 1978 relative aux libertés individuelles et au traitement informatique des données, vous disposez d’un droit d’accès aux informations que vous nous avez communiqué et de la possibilité de les faire rectifier. Sur demande de votre part ces informations resteront à usage purement interne à la société X-PaddleBoards.com
En cas de litige pouvant survenir entre X-PaddleBoards et ses clients ce litige sera soumis à la loi française. Seul le tribunal de Narbonne sera compétent.
ARTICLE 11: CONTACT DETAILS OF THE COMPANY
X Paddle Boards
12 boulevard gambetta
X paddle Boards is a French brand created in 2021 and located in La Palme (France)